Customer support engineer
We are looking for a technical support engineer to support our IP network customers in using our products in their test labs. The Customer Support Engineer is the first-line contact for customers, in pre-sales trials, setting up new tools or solving challenges. The key to success is the ability and willingness to go the extra mile to help the customer, and patiently dig deep into the problems to find the root causes and solutions. The Customer Support Engineer will be responsible for managing the issues and communicating with the customer, but needs to involve the entire R&D team in technical support. The engineer will also give technical trainings when needed.
An important part of the job is to bring up development ideas for our products or emerging customer requirements that have not yet been filled, and present them to the R&D team for actions. You will also grasp sales opportunities and forward them to customer operations.
The position requires planned and ad-hoc visits and possible extended stays at customer premises, both locally and globally.
If you think you have what it takes, please send your application to firstname.lastname@example.org.
Our VP of Customer Operations, Hannu Saarenpää will give more information about the position. It is best to reach him by email at email@example.com.
You can call him on weekdays before noon at +358 40 4178777, he will get back to you if he is unable to get the call.